Returns Policy


www.shopnr1.eu (hereinafter - Website) is operated by Helmuts Kuma Buss, reg.nr.250476-11345, (hereafter referred to as We / Us / Our).

The following is the description of Our Returns and Refunds procedures for the orders placed on the Website in accordance to Our general Terms and Conditions:

Returns Policy – Change your mind?

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations (EU customers only) within 14 days of the purchase date.

In addition to any other of your consumer rights, if you have changed your mind about your online purchase, we will be pleased to offer you a refund or exchange provided that:

the Products are in a saleable condition (i.e. the Products are in their original packaging (if any) and not used); unassembled and boxed as they arrived to you;

You notify us in writing within 7 working days from the date of delivery of the Products by emailing us at info@shopnr1.eu;

and

You pay for all costs of delivery and return of the Products.

In the unforeseen event that you receive your goods in a faulty or damaged condition, the faulty goods may be returned with a replacement arranged at no extra cost or a full refund accepted including postage and handling. We must be notified within 24 hours of receiving damaged goods if you wish to receive an exchange or refund. Please repack the damaged goods in the original packaging and we will contact you to provide further instructions.

You must return the unwanted or damaged products to the following address:

Helmuts Kuma Buss
Dzirnavu street 12.
Jurmala,LV-2011
Latvia


General Refund Policy

Our General Refund Policy does not apply to any Products that have been purchased using a promotional code or Products that are purchased at a discounted price. In other words, our General Refund Policy only applies to Products purchased at the full retail price stated on the day of the purchase.

Exchanges are permitted within 7 days of the purchase providing you provide:

the Products are in a saleable condition (i.e. the Products are in their original packaging (if any) and not used); unassembled and boxed as they arrived to you.
The item was purchased at full price.

Refund Policy for Gift card purchases

In addition to any of your consumer rights, if you have changed your mind about your purchase, we are happy to exchange Products that have been bought using a Gift card for an exchange certificate, provided that:

the Products are in a saleable condition (i.e. the Products are in their original packaging (if any) and not used);

You notify us within 7 working days from the date of delivery of the Products by emailing us at info@shopnr1.eu;

and

You pay for all costs of delivery and return of the Products.


Gift Card Refund Policy (if applicable Gift cards have been issued)

The replacement Gift card would then be valid for 6 months from the date of the exchange.

Our Gift Card Refund Policy does not apply to any Products that have been purchased using a promotional code or Products that are purchased at a discounted price. In other words, our Gift Card Refund Policy only applies to Products purchased at the full retail price.


Our Contacts and Address

Helmuts Kuma Buss
Dzirnavu street 12
Jurmala,LV-2011
Latvia

e-mail: info@shopnr1.eu